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Want Repeat Customers? This Bar’s Loyalty Strategy Costs $0 and Works Like Crazy

How does a business differentiate its customer experience, and generate loyalty? One bar in Philadelphia takes a unique approach to differentiation and, in the process,

The Real Reason Your Boss Wants You Back in the Office

Remote work has upended how we see our jobs, and how companies distinguish themselves. On the surface, the RTO (Return to Office) movement is about

Creating a Culture of Engagement: Beyond the First Sip

In my new book The Tip Jar Culture, I introduce a concept that seems simple on the surface but is profound in its implications: “Take

3 Surprising Truths Piano Lessons Can Teach Us About Enhancing Employee Engagement; And I Saved the Best for Last!

In my work as a keynote speaker, I use music as a metaphor to help my audience experience the similarities between an engaging musical performance,

1 Awesome Tip to Supercharge your Persuasive Abilities

If you’re the type of person who wants to be more persuasive, or just get others to consider your ideas more carefully, this post is

If you don’t Love it, Kill it!

I wanted to scream! It had only been 10 months, and already I was contemplating calling a recruiter and looking for a job. It wasn’t