How does a business differentiate its customer experience, and generate loyalty? One bar in Philadelphia takes a unique approach to differentiation and, in the process, creates Encore Experiences for their patrons. You’ll find this bar on 15th Street. It’s called “Good Dog” and, as you might guess, the owners are pretty fond of canine creatures. […]
Remote work has upended how we see our jobs, and how companies distinguish themselves. On the surface, the RTO (Return to Office) movement is about collaboration. Or culture. Or productivity. But dig deeper, and you’ll uncover something more foundational: employers have lost the ability to control—or more importantly, differentiate—the employment experience…and they’re scrambling to get […]
In my new book The Tip Jar Culture, I introduce a concept that seems simple on the surface but is profound in its implications: “Take a Sip.” This principle, while initially inspired by the lively interactions of a piano bar, holds a deeper meaning for organizational culture and employee engagement. It’s about making that first […]
In my work as a keynote speaker, I use music as a metaphor to help my audience experience the similarities between an engaging musical performance, and an engaging workplace experience. While these audiences may be dissimilar in their industries and day-to-day responsibilities, they’re united in their frustration with the state of employee engagement and talent […]
If you’re the type of person who wants to be more persuasive, or just get others to consider your ideas more carefully, this post is for you. The Setup A few days ago, an email hit my inbox. The sender was unknown (it was a cold email), but the subject line was compelling. And yet […]
I wanted to scream! It had only been 10 months, and already I was contemplating calling a recruiter and looking for a job. It wasn’t supposed to be like this. I left the corporate world because I wanted to be my own boss. I wanted the freedom to do things my way, and to build […]
It was a Tuesday evening, about 8pm, and I was staring at my computer screen. My pulse was racing; my skin was tingling, and I started to feel a tightness in my chest. I could feel the judgmental stares — totally imagined, but no less real — of every boss I’ve ever had watching me […]
If you’ve ever found yourself just staring at a blinking cursor, waiting for inspiration to strike (but feeling more like your brain has gone on strike) you’re not alone. Whether it’s writers block or the entrepreneurial equivalent of “failure to launch”, many great ideas and products never make it to prime time. But why? What […]
Exploring the Seventh Key: Belief Imagine you’re late for an important event. Instead of heading out the door and finding a way to “make up” time, you’re frantically searching your house. You can’t find your keys. You call out to your partner, “Hey babe, I can’t find my keys. Have you seen them?” And with […]
