How Your Dishwasher can Settle the Return-to-Office Debate

Right now (and I can’t even believe I’m saying this) the debate about whether employees should return to the office is still raging.

Despite mountains of data proving that productivity and work-life balance rose while working from home, some leaders say they’re just not convinced.

They know that people just get more done when they’re in an actual office.

Years of experience and hundreds of hours on the golf course have given them a keen sense of what’s really going on in the business; even when they themselves aren’t there.

Executives know that when it comes to numbers regarding productivity and working from home just don’t add up. But an unlikely source might be able to settle this debate without using any numbers, once and for all.

Your dishwasher.

If you were lucky to grow up in a house with a dishwasher, you probably remember that leaving dishes in the sink was – perhaps – one of the great annoyances your parents had with you.

Sure, the dishwasher was right there, but so was the sink.

And what if you did attempt to put your dishes – trying to be a helpful family member – in the dishwasher only to find that (gasp) it was full of clean dishes?

As much as I loved playing the “how many mugs I could hold on one hand?” game (my record is12)…I didn’t have that kind of time.

I’m now supposed to unload the dishwasher and load dishes in when I’m done?

While they both expected compliance with the “no dishes in the sink” rule, my Father added another interesting layer to the task.

He was convinced that there was a proper way to load the dishwasher, too.

I have many memories of walking down the hall into the kitchen, only to see my father standing over a semi-full dishwasher, muttering something about “see you can fit more in here if you just…” and rearranging the positioning of the coffee mugs, spatulas and what not.

It didn’t seem like a very zen or soothing experience for him, but he was insistent that it was important. After years of living in that household, or perhaps just as a coping strategy, I too began to believe that there was a proper way to load the dishwasher.

And then, something changed me forever.


In 2013 I started dating the woman who would later become my wife, and she grew up in a home without a dishwasher. As such, she had never learned where and how dishes were supposed to be placed in a dishwasher.

Despite my excellent attempts to teach her, and despite her compliance with putting the dishes in the dishwasher…she never did it the right way.

So I began – unintentionally – doing a fantastic impression of my father while standing in my own kitchen, muttering “see, if you just move these over here you can fit…” to myself as I rearranged the positioning of the cups and plates in our dishwasher.

But the event that changed me forever happened in 2020.

That same woman (by then my wife, and pregnant with our first child) was seated at our kitchen counter, enjoying her day.

I walked into the kitchen with a dirty plate and silverware from lunch, intending to put it in the dishwasher and take a quick walk outside for some fresh air.

But when I opened the dishwasher door, I just snapped.

Maybe it was the stress of trying to reboot a speaking business in the midst of a pandemic.

Maybe it was the “Groundhogs Day” feel of life at the moment.

All I know for sure is that, in that moment, I saw a lifetime of “this isn’t how we load the mugs” flashing before my eyes and knew it had to stop.

I spun around and said “Look, honey I love you but…” which is never a smart way to start a conversation with a pregnant woman who’s done nothing wrong to you in that moment.

She said “I know what you’re going to say and while this might surprise you, those dishes are going to get clean no matter how you arrange them in the dishwasher. If you want to rearrange them, nobody is going to stop you; but they’ll be clean when they come out either way”


Despite the long term leases, and decisions made pre-pandemic about spending and resource allocation the fact of the matter is that people want to get work done and move on with their life.

Before the pandemic the greatest single source of stress for the average American worker, after money, was the commute.

Commute creep has been increasing steadily since we started tracking these numbers, and as of April 2022 the average commute time in the US was a whopping 52 minutes a day. That’s the average.

Childcare costs are through the roof, up nearly 20% from 2019-2021, with no signs of slowing down.

In fact, the only thing moving too slow these days are the real earnings of the average worker.

Juxtapose that with the perpetually predictable, outsized increase of executive wages (224:1) and we’ve got a set of full-fledged crises on our hands.

But the return-to-work decision isn’t one of them.

Because much like the lesson I’ve learned about loading the dishwasher, it doesn’t matter where the work gets done…just that it gets done.

How Did This Company Get Me to Spend $100 on Socks?

How much money would you pay for a pair of socks?

There are all sorts of companies out there who charge a premium for clothing, but socks are not something that you’d typically consider “splurging” on – at least I wouldn’t.

But a few months ago, someone gifted me a pair of socks, and I wasn’t prepared for what would happen next…

Oh Boy, Socks! (said no one, ever)

Typically, socks are the lowest common denominator of gift.

They’re right up there with a tie or a toothbrush. But after being gifted the pair by a friend, I smiled and said thank you; not really meaning it, and fully intending to donate them to goodwill. I already had plenty of socks.

Dress socks, athletic socks, and even a pair that say “Baby” on one foot and “Daddy” on the other (those, too, were a gift) – I already had plenty of socks.

But after sitting on the shelf near the front door (as most things destined for Goodwill tend to do) for a few weeks, they wound up in my sock drawer until one day – in a hurry – I thrust my hand into the sock drawer and those were the socks that came out.


The moment they touched my feet, I was thrilled that they never made it to Goodwill.

Whatever these were made of, they were impossibly comfortable.

And they fit, dare I say it, perfectly. I have size 13 feet, and while they’re not huge by today’s standards, I typically have a hard time finding no-show socks that fit.

On top of it all, there was an “L” stitched on one sock, and an “R” stitched on the other. Bless my self-diagnosed OCD heart, it’s like these were made for me!

This was my first introduction to Bombas.


If you’re not familiar with the company, Bombas was founded a little more than a decade ago (as of the writing of this article) by two friends who saw an opportunity to do something good for the world.

In 2013, Randy Goldberg and David Heath learned that socks were the most requested clothing item in homeless shelters; and with that knowledge decided to found Bombas on the premise that for every pair purchased, they’d donate a pair to a homeless shelter or homeless-related charity. This was the birth of Bombas.

But in addition to doing good, they needed an approach to the relationship with their customers that was meaningfully different in the marketplace.

After all, if people wanted to get socks to the homeless they could stop by any department store, purchase a pair, and drop them off at a shelter.

So they did what all great entrepreneurs do.

They sought out waste, confusion, and exclusion in the marketplace; and here’s what they found:

Waste

If you’re at all like me, you’ve had the “lone wolf” sock experience at least once in your life. After a load of laundry, there’s one sock that just doesn’t have a partner anymore. Despite looking everywhere, you can’t find it’s mate; so what do you do?

At best you turn the solo sock into a rag, and more often you send it sailing into the trash bin.

What a waste!

So, Bombas decided to put an end to that once and for all. Among their other fantastic approaches to customer endearment, they have a “Happiness Guarantee” policy which offers a one-time replacement at no charge.

Confusion

Their socks aren’t cheap; in fact one pair of Bombas is slightly more than the cost of a 6 pack of Adidas socks…but they’re the best. And to eliminate any confusion about their mission, they stitch the words “Bee Better” into each and every sock they make. Why “bee”? Well, the word bombas stems from the Latin word for bumblebee.

Exclusion

The founders of Bombas believed that no human should be excluded from the dignity and health benefits of clean and healthy feet (which, incidentally, have many knock-on effects – just think how many things in life are made more difficult, or impossible, with impaired mobility). This belief was at the heart of their decision to follow in the footsteps (pun intended) of companies like Tom’s – which donate a pair of shoes for each one purchased.


Fancy Footwork In Action

Despite my reservations at shelling out nearly $100 for 4 pairs of socks, in 2020 I took the leap and became a paying Bombas customer.

Their socks stand up to harsh (and frequent) laundering, and haven’t shrunk. They’re the perfect thickness; meaning that even after all that wear they still feel like socks, and not stockings.

Money well spent, right?

Well, it wasn’t til a few days ago that I got to experience exactly what that money bought me, when I experienced their commitment to the customer experience firsthand.

Recently I purchased a 4 pack and mistakenly ordered the wrong size.

It was completely my fault. I just pressed the wrong button, and honestly I thought that I would be stuck with them. But if you don’t ask you don’t get, right? So I wrote their customer service team, and asked if – despite my error – I could exchange my socks for the correct size (Large, in case you were wondering) and here’s what they said:

“…I’d be happy to exchange your [socks], no strings attached. Instead of dealing with the hassles of sending the items you have back to us, please feel free to share your items with family members or friends…”

Whatever their COGS (cost of goods sold), I have to imagine they’re not losing money by letting me share those socks, rather than return them. So a cynic could easily say it’s a self-serving move.

But isn’t that the point of building a company?

Solving other people’s problems, and enjoying a profit from the solution?

Frankly, it’s just one more reason to love this brand. They’re playing the long game.

They just made my life simpler, and in doing so absolutely delivered on their stated customer experience goal: 1,000,000% satisfaction (ok, so they rounded up a bit).

It’s not just (lip) service.

Bombas has made the decision to become (and, as of this publication, are currently) a Certified B Corporation – which requires they track and report on their social and environmental impact.

Bombas is just one example of an organization that sees their existence as impact-first. There are others out there who seek first to solve a problem and know that – in doing so successfully – profit will follow. Now those same cynics who took issue with the “Happiness Guarantee” policy will say that every good business person knows that “it’s more profitable to treat a disease than to cure it” overlooks the fact that the world doesn’t have a shortage of problems. Only, it seems, a shortage of impact-first minded problem solvers.

I’m grateful that in the work I do, I get to be one of those problem solvers and help organizations.


Now it’s Your Turn

Sometimes just drawing attention the problem is enough. Or, if you’re feeling that entrepreneurial bug (or bee, in the case of Bombas) you can plot out a solution and take action.

The first step is identifying something that doesn’t work (or doesn’t seem to work) as well as you’d believe it could. Take that process or product and break it down in constituent parts.

Once you’ve taken it down to the smallest steps you possibly can, you’ll be ready to identify Waste, Confusion, and/or Exclusion – whether it’s in your home, in your organization, or in your everyday life – and do something about it.

I’d invite you to share your ideas for eliminating waste, confusion, and/or exclusion with me.

Who knows, your idea may just be the topic of a future blog post.

The Singer who Literally Couldn’t, Anymore

And How He Then Became A Keynote Speaker

A seemingly normal Monday, in 2020, marked the 13th surgery I would have on my vocal cords in a span of 4 years — followed by a period of several days spent in total silence. It’s amazing, how little we think about our body, and yet when it’s injured we can’t seem to think of anything else.

My voice was my biggest competitive advantage.

It was loud, resonant, and sounded good singing too. Until it didn’t…

And someday, you too will do something for the last time.

Someday your greatest competitive advantage, might become a liability.

What you choose to do next — how you respond — will make all the difference in the world.

Will that change be something that happens TO you…or FOR you?

What, will come next?

Let’s unpack the two options:

Why did this happen TO me?

When I sang that last note, I knew something had changed.

I quickly left the stage, and found the club owner. “I’ve gotta go, something’s wrong” I said, “don’t worry about paying me”.

I got home, went online, and found an ENT (ear, nose and throat); which is a specialist that treats professional vocalists.

My voice was breaking down, desperately trying to tell me to take a break.

It had been for years, I just wasn’t listening.

Over the years my voice had gone from clear and smooth, like Adam Levine from Maroon5 — to rough and weathered, like Joe Cocker.

Ok, sure; the pack-a-day smoking habit, and preference for drinking Jack Daniels instead of water while I performed wasn’t helping either.

My voice had been slowly deteriorating. When the ENT saw my vocal cords he said “I honestly don’t know how you’ve been performing professionally with this — aren’t you in pain?”

The pictures below are of vocal folds — mine from 2015 — compared to a set of healthy male baritone vocal folds.

Those are my actual vocal folds (L) in 2015 — compared to a healthy set of vocal folds (R)

He looked at my vocal folds again, and ordered me to make some dramatic changes.

He told me to take 5 days of total voice rest, and then said ‘You smoke, right?’ “Yes. Socially.” I replied.

He said ‘Well, you can either smoke or you can talk…but you’re not going to be able to do both anymore.’

And just like that…I was a former smoker.

25 years of smoking, most of them spent smoking a pack-a-day, and I quit cold turkey. When the motivation is strong enough, we really can do anything.

The lifestyle changes didn’t stop there.

I had to have a whole new diet, to minimize the acid reflux that had been destroying the cells on my vocal cords. At night, my body was literally bathing my voice in acid while I slept instead of providing the healing, pH balanced environment the throat is supposed to be.

That issue, the nighttime reflux, would necessitate two surgeries (super invasive, super complicated) to rebuild a valve in my stomach.

During the second surgery, the surgeon accidentally severed my Vagus nerve, creating a lifetime chronic condition called “Gastroparesis” — this resulted in further massive lifestyle changes that I’ll have forever.

Lastly, my voice.

Each surgery was incredibly dangerous — the voice is very fickle, and one wrong move and it could be lost forever. Very few surgeons are skilled enough to perform the procedure once, let alone the amount of incisions, injections and excisions that I’ve been through.

So there I was with no social life, no drinking life, no diet I enjoyed…and no hope of ever resuming a professional singing career.

My voice could no longer handle the high demands of a dueling piano program. Many of those gigs are 4–5 hour long!

Each vocal surgery required between 5–15 days of total vocal rest…an incredibly isolating experience.

This silence and isolation sent me into a depression, and brought about very troubling thoughts of suicide, as I contemplated what possible value I could bring to the world if I couldn’t speak or sing as part of my work.

My sales job required lots of selling and socializing in loud environments — networking events, sporting events, bars, social functions…many involving lots of alcohol too-the perfect storm to complete the destruction of my voice.

Singing professionally was out — heck I could barely manage to safely do a few songs at Karaoke without needing a full day for my voice to recover.

As I stood on the subway platform, and contemplated jumping in front of the next express train, I knew something had to change…

Why did this happen FOR me?

It seemed so cruel.

Why, when I’m at the top of my game — totally loving life — would this moment be when my voice chooses to go out?

To quote Nancy Kerrigan: “Why Me?!?”

After a visit with a psychologist, and a few conversations with various life coaches and spiritual gurus, I happened on a Netflix documentary.

“I Am Not Your Guru” — the story of Tony Robbins and the Signature Event he holds each year called “Date with Destiny”

Now, at the time I was not a fan of Tony Robbins; in fact I thought he was a snake oil salesman.

A whole lot of ‘rah rah — change the world’ nonsense, and then voila; say goodbye to thousands of your hard-earned dollars as you sign-up for this class and that course.

The man has made over half a billion dollars, and I was certain that it was all fake; until I saw that documentary.

It turns out he uses some pretty legit therapeutic techniques (I spent most of my college career studying Psychology and Philosophy), and I was genuinely impressed with the transformations I saw on that documentary.

I decided to invest $750 and go to one of his events, “Unleash the Power Within”, in Newark NJ.

Over those 4 days I went from “reluctant contributor” to “peak performer” and it was all because of one concept that he repeated over and over:

“Nothing happens TO you, it all happens FOR you…”

It wasn’t an easy concept to apply, but it was simple; none of the crap that I had been put through by life — the surgeries, the voice loss, the broken foot at my wedding (that’s a whole other essay LOL), the cancelled honeymoon that followed, the dream job that didn’t work out…it was all necessary as part of my journey, to get me exactly where I was that day.

It was that day a new friend and I, while talking during break, discovered that although I couldn’t sing for 5 hours, and talk in loud rooms…I could sing a few songs, and talk with a microphone.

We discovered that my talents for storytelling, and creating emotion in others with my words, could be applied to the world of speaking and training.

We discovered that had I never “gotten here” I never would have had the chance to say “good riddance” to my sales career, and plant my own flag as a sincerely badass keynote speaker-I’m now living the dream.

All because I lost my competitive advantage…just like it will one day happen for you. (Although, I no longer think of it as a loss — it was a necessary transition)

One day your greatest strength, your competitive advantage, will become a weakness — well, a perceived weakness in the moment anyway.

And on that day, I hope you get depressed…I hope you get really, really frustrated…and I hope you think of throwing in the towel.

But then I hope you stop, and remember this article.

I hope you remember that you have grown from, and improved with change your entire life. I hope you remember that change has put you in this very position; and with all the experience you have, and with all the resources you can muster, you can turn that weakness into greatness.

It’s certain that things will change for us, and so forewarned is forearmed. We go into that uncertainty with the assurance that we ARE exactly who we’re supposed to be right now to take that adversity and turn it into victory.

5 Mistakes Organizations Make when it comes to Leadership Development

Imagine you just started a career, and someday want to take on a role with more responsibility within the organization. You’re probably interested in leadership development opportunities within your organization.

Fortunately, Leadership Development Programs are a multi-billion dollar industry — so there’s sure to be SOME kind of resource available within your organization.

Unfortunately, too many companies make one (or more) of these mistakes with respect to their leadership development program; and that could be costing you dearly.

In no particular order, here they are:

1. They Don’t Start on Day One

Have you ever noticed how some organizations have this weird “flex” when it comes to restricting your benefits until after an arbitrary time period has elapsed?

It’s common with healthcare benefits, vacation benefits, and some other ancillary benefits; but none of those practices are more self-injurious than delaying participation in a leadership development program.

Whether you’re leading yourself, or leading a division, the skills necessary to lead in today’s business environment have a tremendous knock-on effect when taught early (and reinforced often) in one’s career.

These skills include curiosity, change management, creativity, energy management (personal, psychological, financial etc), ethics, focus, gratitude, negotiation, empathy, how to do business at a business lunch — we could go on.

2. They’re “Here Today, Gone Tomorrow” programs

Calling a leadership development program a “program” is inaccurate unless there’s course content that lasts beyond a 2 or 3 day training seminar.

Organizations who are doing it well structure their leadership development to look and feel more like an elite university course, rather than like a weekend self-help seminar at the local Hyatt.

3. The Program is Compliance Driven

If compliance driven leadership development programs had a curricula, they’d look a lot like this (with their “compliance driven rationale” next to it in parentheses):

  • Anti-Harassment (don’t get us sued for saying or doing the wrong thing)
  • Interviewing Skills (don’t get us sued for saying or doing the wrong thing)
  • Ethics (don’t steal, or get us sued for saying or doing the wrong thing)
  • Performance Management & Coaching (don’t get us sued for firing the wrong person, the wrong way)
  • Labor Relations (how to stop unionization)
  • Time Management (don’t get us sued for violating labor practices)

While these trainings (and their underlying motivations) are important to every organization, they’re hardly the stuff leaders are made of — it’s “check the box” compliance culture.

4. They’re taught by HR

Now, don’t get me wrong I love my HR people — but they’re rarely the best person for the job of leadership development programming.

Aside from the fact that most of them are overworked, under-resourced and (often) under appreciated by senior leadership, they’re also “HR”.

The generally accepted perception is that HR are the corporate equivalent of the Fun Police — not exactly the ideal choice to facilitate conversations on challenging or boring topics. While this may not be true, perception is often reality.

The best organizations bring in guest lecturers, use professional consultants, or leverage an internal learning and development (L&D) professional who specializes in Leadership Development.

5. The course content and delivery are woefully dated

Nothing loses your people’s attention faster than watching your facilitator roll in the old AV cart.

Today’s audiences quickly suss out (and are bored by) material that’s not current or relevant.

Given the demands on most internal stakeholders, keeping an internally run leadership development program “current” is, at best, a part-time job.

Further, nothing’s worse than watching someone who only does this once a year (see point 2) go through the motions with dated course material, than fumble and stumble through the “new case study” they’ve decided to try and integrate into the program.


An organization is only as good as the people within it, which is why one of our core beliefs is that “Better People are Better for Business” — as you build, refine, and reimagine your own leadership development we hope that you avoid these 5 mistakes organizations make.

If you’d like to hear more on this topic, follow this blog and connect with Gregory on LinkedIn

The Chef is Involved, but the Cow is Committed

How many times have you fantasized about that perfectly delivered line, followed by a hair toss and dramatic exit? For me, it almost always happens after the fact.

The perfect retort always pops into my head, usually much later and once the adrenaline has subsided.

But today was different…

Truth be told, the day started out rather ordinary.

I woke up and went about my business, although I was taking a bit more time to select my outfit for the day; owing to the lunch meeting I had with my boss.

The meeting had been placed on my calendar by her executive assistant. I say placed, because to say it was scheduled would imply I had some choice in the matter.

The upside to this was that we’d be dining at DelTuro’s, a very fancy steakhouse near our office. You know it’s very fancy because the tables are covered with white linen, and the servers wore bow ties and very long aprons.

The ceilings were higher than some church spires, and the irony that this palace existed amid a city drowning in poverty was not lost on me. In this city you were either nobody, or somebody. Everyone in-between had left for the suburbs.

I arrived 5 minutes early.

I reasoned it was smarter to wait for a table so she could choose where we sit. “I’m sure she has a favorite place to be seen”, I thought to myself as I mindlessly thumbbed apps, open and closed, on my smartphone.

She was 10 minutes late; and she did, in fact, have a favorite table.

“We pay above the industry average, because we expect our people to go above and beyond.” she said, digging into her $25 salad while awaiting the $45 filet cooked medium well.

A cardinal rule of the “business lunch” is that when the person who’s most senior is done, you’re done. So I had adopted the practice of just copying their order and hoping I ate faster than they did. I calculated that this lunch was going to be somewhere on the order of $200 after tip.

Our conversation had started awkwardly when she said “So how are you enjoying life here at SalesSniper?” and instantly lunch began to feel a lot like a performance review. I quickly deflected, and steered the conversation toward overall company culture; a topic I was much more passionate about.

Everyone at SalesSniper LTD worked their ass off for our customers, but only sales people were recognized for above average effort. This practice really gnawed at me. “I bet if the receptionist had a quota she’d crush it”, I thought as she continued to drone on about how we paid our people.

So I weighed how to get this point across.

As I looked down at my plate, I realized that I had finished my filet and she – owing to the fact that she was doing most of the talking – hadn’t.

I don’t know why this idea popped into my head, but at the exact moment of this epiphany the server – as if by magic – appeared and said “how are we doing here?”

Despite being a fancy restaurant, she wore a nametag. It said “Stephanie” and I wondered if she prefered Stephanie, or if most of her friends called her Steph.

Before I could stop myself I said, “Actually Steph, Do you think I could get another ounce or two of steak?”

In that moment, it seemed like the entire restaurant had stopped talking and was focused on my table. This was, of course, not the case but damn, it felt that way.

I couldn’t tell if she was glaring at me, or intently amused by this unusual request, but my boss was definitely paying attention.

Stephanie said “Well sir, we have a 6oz portion…” and before she could finish I cut her off and said “Oh, no I don’t want to order another steak. That seems silly since we’re already paying $45 for this one. I was just wondering if, since we did pay more than the average for this steak, if I could have 2oz more?”

Steph smiled a practiced smile and said “I’m sorry sir, we can’t accommodate that request” and before she could turn to leave I broke the tension with a line my Dad had uttered thousands of times. “Hey, doesn’t hurt to ask, right?” and with a polite smile she left the bill on the table and was gone.

I wanted to say it.

I so desperately wanted to say “I guess you do have to pay if you want extra, even when you’re paying extra to begin with.”

But the message had been received.

She was many things, but stupid was not one of them.

Is This Idea Holding You Back?

Act As If?

“Act as If” is a phrase many are familiar with, but few truly understand how powerful it is.

I first realized this phenomenon shortly after 9/11.

In 2005 I was a young professional, working for a large Fortune 500 company. My days consisted of traveling from sales call to sales call, and using the down time in between to cold call (unscheduled visits to businesses that weren’t yet my clients) for new customers.

Most offices had signs up that said “no soliciting”, but we never paid attention to them.

The fear that consumed our post 9/11 world was so all encompassing, that most office buildings had instituted a system of badges, swipe cards, and electronic locks on the entry doors to secure every office.

If you were unknown to the security team, or didn’t have an appointment with a business, you were refused entry; or wouldn’t get “buzzed in”.

I found early on, however, that dressed in my suit and tie, and using my body language to project confidence and authority….that these doors magically opened; without my uttering a word. Without having a scheduled appointment.

I simply acted as if I belonged and voila!

I did.

What’s Holding You Back

So when I hear people say that they are “waiting for” their boss to make them an office leader; or that they truly “need to be” an expert before they start that new venture; or that they “just need one more” advanced degree and then they’ll be ready (which, arguably, is true for some professions…I certainly don’t want an “Act As If” situation the next time I need surgeon or an attorney!).

I get a little frustrated.

See, you’re living the life you want to live…right now.

In fact:

  • If you wanted to be an expert, you would be one already;
  • If you wanted to be an office leader, you would be one already.
  • If you really wanted to make more money, you would.

But the truth is, many of us don’t actually want those things. We just want to say we do, because of how it makes us feel. It relieves us of the responsibility for how things are right now.

It’s a “future goal” that we will (presumably, probably, maybe, gosh I really hope so) attain in the future. That magical, mystical, future.

But time is short.

So if you want to get there faster, hell if you want to get there today, here’s what you can do:

If you want to be an expert, act like an expert. Dig in, and identify the behaviors, knowledge and habits they possess that make them an expert…and then DO THOSE THINGS!

If you want to be an office leader, spend time talking to the leadership in your organization and then exude those qualities. If your leadership isn’t readily accessible, there are plenty of great books / podcasts / videos on leadership.

People don’t follow leaders simply because of the title assigned, they follow leaders that inspire and motivate them. GO INSPIRE AND MOTIVATE!

If you want to make more money, ask yourself what you would have to do to make that happen. Perhaps you need to take a different job; or acquire different skills; or improve your margins. These things aren’t easy, but they’re simple…and YOU CAN DO IT!

Believing in yourself alone won’t get you there, but believing in yourself is a vital component of success. Taking action is the next component, and that’s what I hope this post inspires you to do.

Go Seize Your Present — Go “Act As If!”

You’ll be amazed at what you’re really capable of.

Happiness By Proxy: how to find your own happiness through the happiness of others.

Mom said it was better to give than to receive — turns out she was right!

Keeping Up with The Offners

Life has been moving fast for us lately. The largest, and most notable events were:

  • Our daughter is almost two!
  • My partner was recently promoted at her job.
  • I was named “Speaker of the Year” by a global group of Meeting Professionals!

…and those are just the huge events.

But throughout that time, even though we’re both incredibly fortunate people in many senses of the word, I’ve found it difficult to remain grateful and happy.

Happiness Hack

Recently, I heard a ‘trick’ to instant calm and happiness; so of course I brought my curiosity and skepticism into the mix and decided to try it (but did not expect it to work).

I was pleasantly surprised.

I’ve used this method on several occasions, and want to describe it for you now so you can try it as well. I’d love to hear your feedback on how (or if) it works for you.

The Process

Find a quiet(er) place where you can sit undisturbed for about 5 minutes.

Try to remove as much noise, turn your phone on airplane mode, and eliminate as many distractions as possible. — for many, doing just this step for 5 minutes might be enough to calm one down —

Close your eyes, and focus your thoughts on a person in your life.

Be detailed as you think through their day (or what you think an average day might look like), and wish them happiness for every aspect of their day.

To help illustrate this technique, below is a sample ‘script’. Keep in mind this is a full, detailed version of what I might say so feel free to skip this bit if you’ve already got the gist.

Example

Here, I’m using my friend Dave as an example. Dave recently got married, and is on his honeymoon right now:

I hope Dave has an amazing, and memorable day today. I hope he has the chance to enjoy his favorite routine as he wakes up, and that he feels refreshed and calm and excited about the day. I hope he is excited about the days activities, and shares a laugh with his new bride as they embark on today’s journey. I hope they share many special moments throughout the day, and enjoy each others company fully. I hope the weather is just perfect, and that each activity brings more joy and fulfilment to their experience. I can picture Dave laughing heartily, and the smile that puts on his brides face. I hope that makes him happy. I hope Dave gets to enjoy the day and is excited about the future events of the evening. I hope Dave can take in all the days experiences, and gets to refresh and relax too. I hope the dinner that Dave has with his bride is special. I hope he gets to enjoy his favorite food, and some good wine, and feels that today was a great day.

So, as you can see that’s really detailed.

The goal is to try and get a clear mental picture of the day you’re describing as you go through this exercise.

When you try this, do you see a picture in your head of all the good things you’re wishing for someone else?

If you haven’t already done so, take a break from reading this and try it out for yourself.

Did you do it?

Be honest…

Ok, so here’s the ‘trick’

This visualization exercise; by taking time away from your own internal monologue and problems; by focusing all your internal energy on someone else; you’re doing two really important things:

  • You’re meditating. You’re taking a brief pause in your day, free from the non-stop thoughts about your day, and focusing on a mantra…in this case it’s hoping good things for others.
  • You’re replacing the ‘talk track’ in your head with 100% positivity. Most of us, even the eternal optimists, have a negative talk track running in our heads. That negative self talk is like a cancer…it can spread and it can demotivate, sicken, and even ‘paralyze’ its host.

The first time I tried this, I wasn’t three ‘wishes’ in before I felt a massive smile growing across my face. I try to incorporate this into my day now, 2–3 times a day or as time permits.

The Ask

Please share this info with your network; with your family and friends. Imagine how great tomorrow might be if we all channeled similar positivity to others…and by proxy got that same happiness for ourselves!

1,000 Senior Leaders were Interviewed, and What They Said was Shocking


Before we get to their answers (and the question), it’ll help you to understand why it was being asked in the first place:

How It Began

As a child, I relished the occasional opportunity to hangout with my father at his office; often when we had a school holiday.

My Dad worked downtown, in what had once been a newspaper office building that was located just a few steps away from Independence Hall.

He had an office, and a secretary, but what I found most impressive was his business card.

There was something about having a business card that said to the world “I’ve made it” (or so I thought at the tender young age of 8).

To my young mind, it was the corporate version of a baseball card.

But as I got older, the business card — much like my collection of baseball cards — lost its magical powers over me. I decided I never wanted to work downtown.

Instead, when I grew up, I wanted to be a musician.

My first ever paid, solo gig. Sadly, most of what’s in that bucket wouldn’t even buy a pizza.

After graduating university, the student loan invoices started arriving in the mail. Monthly.

My parents generosity waning, I went out in search of an escape from the “Natty Ice and Ramen Noodles” tax bracket.

I needed a real life, honest to goodness, J-O-B.

After several interviews — fewer than I had thought it would take — there I was, with my very own business card.

It read: “Gregory Offner Jr — Sales Professional”

The Great Pretender

The company that hired me was a midwest, super corporate, clean shaven type of culture sales organization. It probably won’t surprise you to know that I was not an instant culture fit. Mainly because I kept falling asleep in sales meetings and on ride alongs.

It was only after one of the senior sales reps had “the talk” with me — saying: “…if you don’t start taking this seriously, you’re going to be fired faster than you can say unemployment” — that I straightened up.

Shortly after that, I became one of the top performers in my division.

But still, it was all an act.

Not pictured: the huge crystal award I’m holding out of frame. Also, can we talk about how much hair I had!

Playing my part, saying my lines; I was performing. I would say or do whatever it took (within reason) to keep the paychecks hitting my bank account each Friday. If that meant being a top performer (which is exactly what my boss expected) then that’s what I would do…but no more.

But there was one part of the job I absolutely loved.

Sales Calls

Over six years, I conducted approximately 12 sales calls each week.

That’s more than 3,000 meetings; but since some were follow-up calls, let’s agree that at least 1,000 were conversations with unique / new individuals.

The people I met with had titles ranging from C-Level to Director / VP, and in many of my early sales calls, I’d hear them say “you’re young enough to be my son” as I walked in the room.

I had to build a strong rapport, quickly, in order to be seen by these prospects as a serious professional.

The questions I’d ask to build rapport varied from prospect to prospect, depending on their industry and what I could gather from their corporate bio.

But for the first 3 years of my career, one question consistently made it onto my pre-call plan sheet.

The Question

At the beginning of the meeting, I would say: “Mr Prospect, your company has an impressive reputation and I’ve done a bit of research on the organization but before we begin I’d love to know a little more about you; how did you wind up working here at [company]?”

Sometimes they’d ask me: “What do you mean, how did I wind up here?”

So I’d clarify by saying, “I mean, how did you wind up as a [whatever their title was] here at [whatever company they worked for]?”

30% of the people had a story, or at least walked me through their resume and the path they took. Even if it was “I married the boss’ daughter, and here I am!” But 70% of the time, the look I got reminded me of that scene from Office Space (still, to this date, one of my all time favorite movies).

Once they realized I was serious, they’d look at me and say some variation of: “They had a job opening, I applied to it, and I got the job.”

Tom Smykowsky, played by Richard Riehle ©️20th Century Fox. All Rights Reserved

Now, by most standards, one thousand people is large sample size.

Even if we adjust for people giving a flip answer because they were having a bad day, this means nearly 50% of leaders who go to work every day are there because “[the company] had a vacancy and they hired me”.

Where’s the passion? Work is where we spend the majority of our waking hours in adulthood.

Could you imagine turning to your partner or spouse and asking “Honey, why are we together” and hearing the answer “Well you were single, and you asked me to stay.”

There is a point that I’m making here but first, please indulge just one more story.

Any Last Words?

Three years ago, I spent some time with a man named Darien.

What makes Darien interesting is that he spends 10 hours every week volunteering with hospice patients.

During that time he speaks to people — connects with them — who have days, or sometimes only hours left to live.

The stories he’s heard could fill books, and every one would be a page turner, because there’s very little the dying won’t talk about, especially with a complete stranger.

Darien told me “What fascinates me are the similarities in the stories that my friends share with me. Nearly all of them speak about risks they didn’t take, and many of those risks relate to not doing something that they were truly passionate about.”

Which brings us to the point.

The Philosopher, Eminem

The point of this piece is that there’s a growing sense of unhappiness and discontent in the world.

I believe most of it stems from a feeling of powerlessness. From the 50% of people who spend the majority of their waking hours somewhere they don’t actually want to be.

Darien’s conversations with his friends — anecdotally — start to confirm this.

I know that feeling of powerlessness well, and I also know how Darien’s friends feel; like they’re out of time.

Doctors performed 15 surgeries to repair and rebuild my vocal cord function

That’s precisely how I felt when doctors told me I might never speak again.

When I realized that for the last 17 years, I’d “spent” my voice on something I wasn’t truly passionate about.

That experience was death-like, for me.

Out of that experience came the decision that if the paycheck was the only thing that kept me coming back to work each day, there had to be an alternative — one that didn’t involve Ramen and Natty Ice.

I committed to discovering some other way to earn money, while doing something I was passionate about.

And you can too.

Because there’s money out there.

It’s everywhere. It’s woven into the fabric of society; and it’s yours for the taking.

When you make an impact, income follows.

When you connect your passion with a mission that helps improve the life experience of others, the money flows like water over Niagara Falls.

To quote Eminem “You only get one shot”

So take it; go make your impact and the income will follow.